GGC Status

All Systems Operational

About This Site

Report an issue at: GGC Help Desk: helpdesk@ggc.edu or visit https://helpdesk.ggc.edu

Website (www.ggc.edu) Operational

Single Sign-on (SSO) Operational

Teaching & Learning Operational

MyCourses Operational

Kaltura Operational

Grizzly Den (Banner) Operational

DegreeWorks Operational

GradesFirst / EAB Navigate Operational

LinkedIn Learning Operational

Grizzly Learning Path (Percipio) Operational

Turnitin Operational

SL&L/Via (Portfolio) Operational

CRM Recruit Operational

Classroom Technology Operational

Class Climate Operational

Network Operational

Wired Operational

Wireless (GGC Wifi, GGC Guest, & eduroam) Operational

VPN Operational

Communication & Collaboration Tools Operational

Claw Mail Operational

Microsoft Teams Operational

Microsoft Office 365 Operational

Microsoft OneDrive / SharePoint Operational

LISTSERV Operational

Zoom Operational

Telephone Systems Operational

Office & Desk Phones Operational

Softphones Operational

Productivity Tools Operational

Device Management Operational

Printing & Scanning Operational

File Sharing Operational

Clickup.com Operational

GeorgiaFIRST PeopleSoft Financials Operational

OneUSG Connect (oneusgconnect.usg.edu) Operational

Help Desk Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Maintenance Mar 29, 2023 23:00 - Mar 30, 2023 07:00 EDT

The University System of Georgia (USG) in cooperation with Georgia Gwinnett College Information Technology (IT) will conduct service affecting network maintenance on Wednesday, March 29, 2023. The official maintenance window begins at 11:00p on March 29, 2023, and extends until 7:00a on March 30, 2023. IT anticipates that most of the work will be completed between 11:00p and 1:00a

This maintenance will impact the Georgia Gwinnett College (GGC) community’s ability to access many online services and resources including but not limited to:

MyCourses
Grizzly Den within Banner

IT recommends that any MyCourses activities be completed well ahead of the 11:00p maintenance window. Any MyCourses due dates that occur during the 11:00p-7:00a maintenance window should be adjusted.
Posted on Mar 23, 2023 - 15:44 EDT

Banner Managed Services Production Downtime - Upgrade Installations (April 13) Apr 13, 2023 18:30 - Apr 14, 2023 07:00 EDT

Information Technology Services (ITS) will be installing upgrades in GGC's Banner Production environment on Thursday, April 13, 2023, at 6:30 p.m. until Friday, April 14, 2023, at 7:00 a.m. The Banner database will be unavailable during this time.

Start time
Apr 13, 6:30pm EST

Estimated duration
12 hours and 30 minutes
Posted on Mar 23, 2023 - 13:40 EDT

Past Incidents

Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Ellucian CRM Recruit Maintenance Update: Production (US/Canada)

Completed - The scheduled maintenance has been completed.
Mar 22, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 EDT

Scheduled - Please be advised that there is an upcoming maintenance update (MU) for Ellucian CRM Recruit Production. This notification details the maintenance timeline and planned work.

Details about the CRs included in this update can be found here:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket&table=ellucian_product_release&sys_id=7d70e7059713c9107c5bf8e3a253afaa

*** United States and Canada customers ***
Starting Wednesday, 22 March 2023, at 8:00 PM EST and concluding by Wednesday, 22 March 2023, at 10:00 PM EST.

There is no expected downtime during the MU; however, you may experience intermittent slowness or an occasional disconnect to your environment.
Mar 21, 08:13 EDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Systems Support Services Scheduled Maintenance - Windows Operating System (OS) Patching - UPDATED

Completed - The scheduled maintenance has been completed.
Mar 16, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, March 15, 2023, from 11:00 p.m. until Thursday, March 16, 2023, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:
- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN

Start time
Mar 15, 23:00 EDT

Estimated duration
8 hours
Mar 15, 12:16 EDT

Mar 15, 2023

MyCourses Messages Held by Mimecast

Resolved - This incident has been resolved.
Mar 15, 08:39 EDT

Monitoring - MyCourses (Brightspace by D2L) has been added to the Mimecast accepted vendors list. However, some messages may still be held for a variety of reasons. The most likely reason is that the message contains an executable attachment such as .exe, .bat, .bin, and .zip.

If a MyCourses message is held, you can reduce the chances of a MyCourses message being held in the future by using the Mimecast Personal Portal to permit messages. To reduce the frequency of a message originating from MyCourses being held, permitting messages is a more effective approach than releasing a message.

Other strategies to consider include providing links to executable files in messages rather than including them as attachments. OneDrive can be used to host files and create shareable links.
Mar 9, 12:53 EST

Update - MyCourses and email (Claw Mail and Mimecast) teams are working to identify what is triggering some messages that originate from MyCourses to be held by Mimecast. They are actively engaged with our vendors to find ways to address this. If your message is held you can release the message using the Mimecast portal.

Faculty and students are encouraged to send examples of messages that are being held to helpdesk@ggc.edu.
Mar 2, 20:08 EST

Investigating - MyCourses and email (Claw Mail and Mimecast) teams are working to identify what is triggering some messages that originate from MyCourses to be held by Mimecast. They are actively engaged with our vendors to find ways to address this.

Faculty and students are encouraged to send examples of messages that are being caught to helpdesk@ggc.edu.
Mar 2, 16:40 EST

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.