All Systems Operational

About This Site

Report an issue at: GGC Help Desk: helpdesk@ggc.edu or visit https://helpdesk.ggc.edu

Website (www.ggc.edu) Operational
Single Sign-on (SSO) Operational
Teaching & Learning Operational
MyCourses Operational
Kaltura Operational
Grizzly Den (Banner) Operational
DegreeWorks Operational
EAB Navigate Operational
LinkedIn Learning Operational
Grizzly Learning Path (Percipio) Operational
Turnitin Operational
SL&L/Via (Portfolio) Operational
CRM Recruit Operational
Classroom Technology Operational
Class Climate Operational
domains.ggc.edu Operational
ProctorU Operational
ExamSoft Operational
Barnes & Noble Operational
Respodus Lockdown Browser and Monitor Operational
Simple Syllabus Operational
Curriculum Operational
Panorama Operational
Qualtrics Operational
Element451 Operational
Network Operational
Wired Operational
Wireless (GGC Wifi, GGC Guest, & eduroam) Operational
VPN Operational
PeachNet Operational
Communication & Collaboration Tools Operational
Claw Mail Operational
Microsoft Teams Operational
Microsoft Office 365 Operational
Microsoft OneDrive / SharePoint Operational
LISTSERV Operational
Zoom Operational
Inside GGC Operational
Telephone Systems Operational
Office & Desk Phones Operational
Softphones Operational
Productivity Tools Operational
Device Management Operational
Printing & Scanning Operational
File Sharing Operational
Clickup.com Operational
NextGen Dynamic Forms Operational
TouchNet Operational
Nelnet Operational
GeorgiaFIRST PeopleSoft Financials Operational
OneUSG Connect (oneusgconnect.usg.edu) Operational
Help Desk Portal Operational
WordPress Operational
Claw Card Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Windows Operating System (OS) Maintenance (Banner, Axiom, BDM, and Campus Logic) Sep 9, 2026 23:00 - Sep 10, 2026 07:00 EDT

GGC's Banner host will perform Windows Operating System (OS) maintenance Wednesday night, beginning at 11:00 PM.

Upgrade Window:
Starts: Wednesday, September 9, 2026, at 11:00 p.m.
Ends: Thursday, September 10, 2026, at 7:00 a.m.

During this time, Banner, Axiom, BDM, and Campus Logic will be unavailable. We recommend planning accordingly and appreciate your patience as these important updates are completed.

If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Posted on Sep 08, 2026 - 11:30 EDT

Degree Works 5.1.7.2 Upgrade this Weekend (Saturday, September 12th) Sep 12, 2026 22:00 - Sep 13, 2026 04:00 EDT

Ellucian (GGC’s Degree Works hosting provider) will install an upgrade Saturday night, beginning at 10:00 PM.


Maintenance Window:
Starts: Saturday, September 12, 2026, at 10:00 p.m.
Ends: Sunday, September 13, 2026, at 4:00 a.m.


During this time, the following service will be unavailable:
* Degree Works

We recommend planning accordingly and appreciate your patience as this important upgrade is completed.


If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Posted on Sep 08, 2026 - 11:06 EDT

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Departmental /Shared Drive File Maintenance (starting 9/4 @ 6pm)
Completed - The scheduled maintenance has been completed.
Sep 7, 07:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:00 EDT
Scheduled - Action Needed: Shut Down Your Computer for Shared Drive Maintenance

Information Technology (IT) will perform maintenance on file servers commonly referred to as a shared drive, a mapped drive, or “Z Drive” beginning Friday, September 4, at 6:00 p.m. through Monday, September 7, at 5:00 p.m. During this maintenance window, access to folders and files on the shared drive will be unavailable. Below is a list of departmental shares that will be affected with this maintenance. IT will provide updates via status.ggc.edu.

Please note: Files on OneDrive, SharePoint, or MS Teams will not be affected by this maintenance.
Action Needed

All faculty and staff that use the shared drives listed below should shut down their computers before 6:00 p.m. on Friday. This applies to computers that are on and off campus.
Shutting down computers will help ensure that your access to the shared drive is not interrupted on Tuesday, September 8.

Departmental Shared Drives
• \\ggc.edu\adrianew\administration
• \\ggc.edu\adrianew\advancement
• \\ggc.edu\adrianew\asa operations
• \\ggc.edu\adrianew\facilities
• \\ggc.edu\adrianew\faculty
• \\ggc.edu\adrianew\foundation accounting
• \\ggc.edu\adrianew\foundation real estate
• \\ggc.edu\drive\account_create
• \\ggc.edu\drive\account_disable
• \\ggc.edu\drive\admissions
• \\ggc.edu\drive\apogee
• \\ggc.edu\drive\asa_hr
• \\ggc.edu\drive\AtomicForceMicroscopy
• \\ggc.edu\drive\avengineering
• \\ggc.edu\drive\blacboardts
• \\ggc.edu\drive\blackboardts
• \\ggc.edu\drive\cabinet
• \\ggc.edu\drive\call_center
• \\ggc.edu\drive\campuslogic
• \\ggc.edu\drive\cardinalse
• \\ggc.edu\drive\CDAC
• \\ggc.edu\drive\corporateaffiliates
• \\ggc.edu\drive\CPRInstructors
• \\ggc.edu\drive\CreativeAssets
• \\ggc.edu\drive\cts
• \\ggc.edu\drive\cts_media_archive
• \\ggc.edu\drive\curriculumcommitteerchive
• \\ggc.edu\drive\Diversity
• \\ggc.edu\drive\ECI Selections
• \\ggc.edu\drive\ELIProgramRecords
• \\ggc.edu\drive\em-services
• \\ggc.edu\drive\EMBudget
• \\ggc.edu\drive\emck
• \\ggc.edu\drive\emck-applications
• \\ggc.edu\drive\environmental
• \\ggc.edu\drive\ezproxy
• \\ggc.edu\drive\fleet_management
• \\ggc.edu\drive\fwsadp
• \\ggc.edu\file1\accountingservices
• \\ggc.edu\file1\accreditation
• \\ggc.edu\file1\admins
• \\ggc.edu\file1\athletics
• \\ggc.edu\file1\athleticsadmission
• \\ggc.edu\file1\athleticsbusiness
• \\ggc.edu\file1\athleticsdevelopment
• \\ggc.edu\file1\athleticsfinancialaid
• \\ggc.edu\file1\athleticsregistrar
• \\ggc.edu\file1\auxiliaryservices
• \\ggc.edu\file1\BannerSecurity
• \\ggc.edu\file1\BDMS
• \\ggc.edu\file1\capsrestricted
• \\ggc.edu\file1\counselingcenter
• \\ggc.edu\file1\dataanalysis
• \\ggc.edu\file1\disabilityservices
• \\ggc.edu\file1\edconnect
• \\ggc.edu\file1\EdSecure
• \\ggc.edu\file1\EnrollmentManagement
• \\ggc.edu\file1\eofy13
• \\ggc.edu\gucts\AceReader
• \\ggc.edu\gucts\cabinet
• \\ggc.edu\gucts\execadmin

If you have any questions, please contact the Help Desk at:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611

Important Reminder: Information Technology will never request your password or other sensitive information by email, online form, text message, or phone call.
Sep 2, 15:00 EDT

Sep 6, 2026

Degree Works Maintenance This Weekend (Saturday, September 5)
Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 EDT
Scheduled - Ellucian (GGC’s Degree Works hosting provider) will perform Linux Operating System (OS) Patching Updates, beginning Saturday night.

Maintenance Window:
Starts: Saturday, September 5, 2026, at 10:00 p.m.
Ends: Sunday, September 6, 2026, at 4:00 a.m.

During this time, the following service will be unavailable:
* Degree Works

We recommend planning accordingly and appreciate your patience as these important updates are completed.


If you have any questions or concerns, please contact the Help Desk:
Web: -http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Sep 3, 08:37 EDT

Sep 5, 2026

Sep 4, 2026

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Service Advisory: Microsoft 365 Disruption
Resolved - This incident has been resolved.
Sep 2, 11:08 EDT
Update - We are continuing to investigate this issue.
Sep 2, 11:08 EDT
Investigating - Microsoft is experiencing a service degradation caused by a core authentication configuration issue affecting multiple Microsoft 365 services.
Services you may notice issues with:
Email: Delays or failures sending/receiving mail, and problems with mailbox search — including on Outlook mobile
Teams: Calendar, search, and stale presence status; some meeting room devices/phones showing offline
OneDrive: Slow or failed file loading, sync, and search; stale or missing content
Copilot: Prompts referencing email or M365 content may fail
Sep 1, 10:55 EDT

Sep 1, 2026

Aug 31, 2026

SolarWinds slow performance
Resolved - This incident has been resolved.
Aug 31, 13:45 EDT
Monitoring - SolarWinds is improving after the fix deployment; we are actively monitoring the system to ensure performance remains stable and all delayed updates are fully processed.
Aug 31, 13:00 EDT
Investigating - We are currently experiencing delays in updated information showing in the platform. New and updated tickets, comments, incident changes, and field updates, such as state and title, and other functions, are at times slow to update and/or show outdated information. We are also seeing page load times being impacted.
Aug 31, 11:33 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Oracle Patching for Banner this Weekend (Friday, August 28th)
Completed - The scheduled maintenance has been completed.
Aug 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:00 EDT
Scheduled - ITS (GGC’s Banner hosting provider) will apply Oracle Critical Patching Updates (CPU) for Banner ("Grizzly Den") beginning Friday at 11:00 PM.  Maintenance Window:

Starts:  Friday, August 28, 2026, at 11:00 p.m.
Ends:  Saturday, August 29, 2026, at 7:00 a.m.  


During this time, the following service will be unavailable:

* Banner ("Grizzly Den")

We recommend planning accordingly and appreciate your patience as these important updates are completed.  

If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Aug 24, 10:32 EDT

Aug 28, 2026

Aug 27, 2026

Grizzly Den (Banner) Identity and Access Changes (Wednesday, August 26th)
Completed - The scheduled maintenance has been completed.
Aug 27, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:30 EDT
Scheduled - Information Technology (IT) and University System of Georgia (USG) Information Technology Services (ITS) will update Grizzly Den (Banner) to use a new identity and access management system on Wednesday, August 26, 2026, between 10:30 a.m. and 12:30 p.m. This change will impact the Faculty, Advisor, and Student areas within Grizzly Den (Banner) at different times between 10:30 a.m. and 12:30 p.m.

What can you expect?
You may be unable to access specific areas of Grizzly Den (Banner), such as the Faculty area, Advisor area, or Student area, for approximately 10 minutes as changes are made.

At the completion of the change, if you attempt to access Grizzly Den (Banner) using the Firefox browser and experience issues, you may need to update Firefox settings. (see Knowledge Base Article for more Firefox-specific information: https://helpdesk.ggc.edu/solutions/3693166-grizzly-den-troubleshoot-admin-authentication-error.portal)


If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Aug 25, 08:37 EDT

Aug 26, 2026

Incident History Powered by Atlassian Statuspage