GGC Status

All Systems Operational

About This Site

Report an issue at: GGC Help Desk: helpdesk@ggc.edu or visit https://helpdesk.ggc.edu

Website (www.ggc.edu) Operational

Single Sign-on (SSO) Operational

Teaching & Learning Operational

MyCourses Operational

Kaltura Operational

Grizzly Den (Banner) Operational

DegreeWorks Operational

EAB Navigate Operational

LinkedIn Learning Operational

Grizzly Learning Path (Percipio) Operational

Turnitin Operational

SL&L/Via (Portfolio) Operational

CRM Recruit Operational

Classroom Technology Operational

Class Climate Operational

domains.ggc.edu Operational

ProctorU Operational

ExamSoft Operational

Barnes & Noble Operational

Respodus Lockdown Browser and Monitor Operational

Simple Syllabus Operational

Curriculum Operational

Panorama Operational

Qualtrics Operational

Element451 Operational

Network Operational

Wired Operational

Wireless (GGC Wifi, GGC Guest, & eduroam) Operational

VPN Operational

PeachNet Operational

Communication & Collaboration Tools Operational

Claw Mail Operational

Microsoft Teams Operational

Microsoft Office 365 Operational

Microsoft OneDrive / SharePoint Operational

LISTSERV Operational

Zoom Operational

Inside GGC Operational

Telephone Systems Operational

Office & Desk Phones Operational

Softphones Operational

Productivity Tools Operational

Device Management Operational

Printing & Scanning Operational

File Sharing Operational

Clickup.com Operational

NextGen Dynamic Forms Operational

TouchNet Operational

Nelnet Operational

GeorgiaFIRST PeopleSoft Financials Operational

OneUSG Connect (oneusgconnect.usg.edu) Operational

Help Desk Portal Operational

WordPress Operational

Claw Card Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 19, 2026

No incidents reported today.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Scheduled Windows Operating System (OS) Maintenance affecting Banner, Axiom, BDM & CampusLogic

Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 EDT

Scheduled - GGC's Banner host will perform Windows Operating System (OS) maintenance Wednesday night, beginning at 11:00 PM.

Maintenance Window:
Starts: Wednesday, July 15, 2026, at 11:00 p.m.
Ends: Thursday, July 16, 2026, at 7:00 a.m.

During this time, Banner, Axiom, Banner Document Manager (BDM), and CampusLogic will be unavailable. We recommend planning accordingly and appreciate your patience as these important updates are completed.

If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Jul 14, 12:04 EDT

Jul 15, 2026

Jul 14, 2026

SolarWinds Outage Error 500

Resolved - This incident has been resolved.
Jul 14, 13:14 EDT

Update - We are continuing to monitor for any further issues.
Jul 14, 11:01 EDT

Monitoring - The application is accessible again, and service has been restored. SolarWinds is monitoring to ensure stability.
Jul 14, 11:00 EDT

Investigating - SolarWinds is currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.

For immediate assistance, please contact the Help Desk through one of the following channels:
By phone: 678.407.5611
In person: Library, 1st floor, adjacent to the elevators.
Jul 14, 10:32 EDT

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

Touchnet, College Scheduler & RoboRegistrar (Parchment Transcripts) Maintenance Tonight

Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 EDT

Scheduled - GGC's RoboRegistrar (Parchment Transcripts), Touchnet payment system, and College Scheduler will undergo maintenance tonight, beginning at 11:00 PM EST.

Maintenance Window:
Starts: Tuesday, July 7, 2026, at 11:00 p.m.
Ends: Wednesday, July 8, 2026, at 2:00 a.m.

During this time, the following services will be unavailable:
* RoboRegistrar (Parchment Transcripts)
* Touchnet (online payment through Grizzly Den within Banner)
* College Scheduler (academic planning & scheduling platform through Grizzly Den within Banner)

We recommend planning accordingly and appreciate your patience as these important updates are completed.

If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Jul 7, 11:16 EDT

Jul 7, 2026

SolarWinds Service Desk — Delayed Incident Visibility

Resolved - After an extended period of monitoring, SolarWinds Service Desk is now operating normally.
Jul 7, 15:30 EDT

Monitoring - A fix has been deployed to remediate the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being created successfully.
We are continuing to monitor the service closely to ensure normal visibility is fully restored.
Jul 7, 14:14 EDT

Identified - SolarWinds has identified an issue impacting incidents submitted by email. Tickets are still being created successfully, and confirmation messages are sending as expected, but newly created incidents are not always appearing on the Incident Index page. As a result, teams may miss or delay action on tickets that do not show up in the queues.
Jul 7, 14:04 EDT

Jul 6, 2026

No incidents reported.

Jul 5, 2026

Degree Works Maintenance This Weekend (Saturday, July 4)

Completed - The scheduled maintenance has been completed.
Jul 5, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 22:00 EDT

Scheduled - Ellucian (GGC’s Degree Works hosting provider) will perform Cloud Operating System (OS) Patching Updates, beginning Saturday night.

Maintenance Window:
Starts: Saturday, July 4, 2026, at 10:00 p.m.
Ends: Sunday, July 5, 2026, at 4:00 a.m.

During this time, the following service will be unavailable:
* Degree Works

We recommend planning accordingly and appreciate your patience as these important updates are completed.

If you have any questions or concerns, please contact the Help Desk:
Web: http://helpdesk.ggc.edu
Email: helpdesk@ggc.edu
Phone: 678.407.5611
Jun 29, 09:55 EDT